Naziaz follows a transparent returns policy for all products bought from our online store
DOMESTIC ORDERS –
We have a very strict quality check done on all suits before they are shipped and we do not ship damaged products. Exchanges are case specific and will be decided by the support team on duly considering the complaint.
Naziaz chooses Best of Pakistani Brands and is a Vendor between Pakistani Brands and Customers. Our Pledge is to Provide Best of Pakistani Suits in Best possible Rates by Choosing Best of Launches, Popular Launches to Customers. Naziaz though will not take any Responsibility for any limitation occurring from Brands and Designer Part.
Customers are encouraged to escalate the Matter directly with Designers and Brands, We also will help the Customers in Best way Possible to Close any and Every Matter.
Customers are encouraged to read and review the Brand and it’s standing in market before Purchases. Customers will always find the Most Popular Brands Designers and Collect ions on all Naziaz Platforms.
In case of non-damaged products if the support team decides to go ahead for exchange then the amount will be adjusted in the new product price.
1.No Guarantee and warrantee on Fabrics
2.No Guarantee and warrantee on accessories.
3.Naziaz will not take ownership of any item after use Results.
In case of refund / Exchange decided by the support team (government taxes and duties will be adjusted and charged accordingly) and customers should take a note of the following;
- Customers will have to ship the Product back at their own cost which is Non-Refundable. Customers Who come under Loyalty Scheme Programmes can enjoy benefits of Reverse Pickup Services.
- The issue should be raised within 24 hours after receiving the order.
- The product should reach us back within 7 working days of the exchange agreed.
The product has to reach us in the original packaging and inlay card provided.Incase the packaging is damaged/not sent by the client there will be a fine of INR 500 levied on return amount.
Exchanges of Products can be done upto one times only. No More products can be exchanged after given flexibility of first Exchange.
5) In case a refund is approved by the exchange team the refunded amount will be transferred to the wallet of the client as store credits which the client can use for their future orders.
6) All Exchange / Return requests have to be raised within 24 hours of the delivery of the Parcel.
7) Orders involving adjustment of prior cancellations or order return wallet money cannot be exchanged. Any Delay would go against Company Policies. We will consider only genuine cases for exchange and returns (Support team will take a call on the dispute/complaint / Issue raised by customer)
8) Pre Paid Orders are processed the very same day as a company policy. Pre-paid orders cannot be cancelled once processed. Only exchange will be possible in case a client wants to update the order. Any order updation post the dispatch of shipment will accrue to and fro shipping charges. In case a refund is processed by the support team it will be inclusive of To – fro courier charges, Payment gateway charges on debit and credit of amount and a cancellation fee of INR 500.
Accessories are shipped only after they pass the quality check. Please note Jewellery Products have – No exchange, No Refund. We are not responsible for any breakage occurred during the transit.
Refund amount will be processed through the same mode of payment within 4-7 working days.
No Guarantee and warranty is provided on Accessories Products.
INTERNATIONAL ORDERS –
We have a very strict quality check for domestic and international orders and ther are no refunds and cancellations possible for international customers. In case the team approves a refund the amount will be adjusted against
GST (Goods and Services Tax @ 5%)
Payment gateway charges (CC Avenue & Razor pay )
Flat Cancellation Penalty of Rs 500 (order holding Charges
For exchange the customer needs to ship back the product at his expense and the customer has to pay new shipping charges for the shipment of the exchanged product (exchange depends on the availability of the stock).
Kindly take a note that custom duty and charges if levied by the customs are to be borne by the customer.
Kindly note in case of any kind of discrepancy with the received order the customers have to inform our customer care within seven working days. Issues reported beyond this time will not be entertained and we will not be held liable for it.